08/07/2026
*UPDATE*
Good morning, community. We are getting comments from people who do not live in Northern Colorado. Our original post reflects our attempt to quickly acknowledge an accusation made about a patron at our facility in a large local mom’s group (before we had a chance to properly respond). We then provided an update via comment about what we actually saw happen on our cameras. We’ve kept this all visible so that folks could draw their own conclusions. At this time, we will be shutting off comments since they are no longer productive. Please feel free to reach out to us via email with any further questions: [email protected]. We appreciate everyone who has weighed in, whether with support or frustration, as you have all helped us grow. We hope to become an even stronger pillar for the NOCO community as a result of all of this 💜 Thank you.
**
We want to address a situation brought to our attention today at Lil Monsters Playground Wellington.
First and foremost, we are deeply sorry that a family left our playground feeling hurt, unheard, and unsupported.
We are parents, neighbors, and members of this community first. When one of our families is hurting, we feel that too. We know how much trust it takes to bring your children into our space, and we never take that trust lightly.
As owners, we have stepped in alongside our Wellington Location Manager. We are reviewing security footage, communicating with the impacted family, and are in contact with the patron involved.
We are also addressing how this concern was handled by the Monster Wrangler working today. Their response did not meet the standard we expect, and appropriate corrective action will be taken.
We will be re-training our staff on conflict resolution, escalation procedures, and guest safety concerns.
We want to clarify two things:
The adult involved is not an employee of Lil Monsters Playground and is not the spouse of an employee.
And, of course, our Location Manager talks to customers. Our employee completely misspoke when she said otherwise. That is not our policy or who we are.
Our Location Manager was off today, which is why the original email did not receive an immediate response. Even on her day off, she elevated it to us as soon as she became aware and is now working with us to address this today.
We are grateful to everyone who reached out to make sure we knew what happened. Many of you said this did not feel like the Lil Monsters Playground you know, and that means more than we can say.
We are a regular family who has poured nearly everything we have into creating places where families feel safe, welcomed, and cared for. When someone leaves feeling anything less than that, it hurts. We care about this family and this community.
We cannot undo what happened, but we can promise this: we will do everything we can to make this right for this family and our community.
To the family impacted: we are sincerely sorry. You deserved to feel heard, supported, and taken seriously. We are committed to making this right.
