Mercer County E-911

09/04/2026

❤️Today is a big day for Mercer County 911, and honestly…
It hit me right in the heart. ❤️

We officially signed the contract to bring Next Generation 911 to our community. This is something we’ve hoped for, worked toward, and worried we might not be able to afford for a long time. And today, it became real.

NG911 means more reliable phone service, better mapping and location accuracy, and redundant systems that keep 911 running even during major storms like Hurricane Helene. It means that when someone in Mercer County calls for help, the call gets through and help gets moving.

This was only made possible because two of our local foundations stepped up in a way that truly changed Mercer County's future:

🌟The Preservati Family Charitable Trust Foundation
- and-
🌟The Hugh I. Shott Jr. Foundation.

Without them, Mercer County would have to wait for NG911, possibly years. Years we don’t have when it comes to protecting our community.

In West Virginia, 911 centers are funded by landline and cellular fees, and the cost of NG911 is huge. Mercer County 911 is even more unique because we operate as our own authority. When we say we stand alone, we didn't know that wasn't really true, because these two amazing Foundations said: "Not today, we stand with you!"

I’m grateful. Our team is grateful. And our community is safer today because two Foundations believed in us and in the people we serve.

Mercer County 911 is moving forward, and we didn’t do it alone. ❤️

09/02/2026

🎶 “It’s hard to be a diamond in a rhinestone world.” — Dolly Parton

Lucky for you, Mercer County 911 is looking for a few diamonds 💎 who can shine under pressure, answer calls like pros, and keep calm when everyone else is losing their minds.

We’re hiring Full‑Time Communications Officers — the voices behind the headset, the heroes behind the scenes, and the ones who know coffee is a food group.

💰 Starting at $16/hr (goes up after completion of training to $17.00)

Once you go full-time and finish your 6-month probation period:

🤑Receive an additional .50 cent an hour raise, then any other raises that are given in the future.
🩺 Full benefits — medical, dental, vision, life insurance, and retirement at 50
🕒 12‑hour shifts on a 2‑2‑3 rotation — every other weekend is a 3‑day weekend!

If you can multitask like Dolly sings harmonies and you’ve got a heart big enough to handle emergencies with grace, apply today.

👉 Mercer County 911 — where we don’t just work 9 to 5; we answer calls 24/7.

08/26/2026

🚨 TRAINING ANNOUNCEMENT: Is the Caller the Killer? 🚨

This is one high-impact training session you definitely don't want to miss.

Open to All First Responders: This 2 day class is available to both 911 Telecommunicators and Law Enforcement Officers.

Bridge the Communication Gap: Training side-by-side helps dispatchers and officers build mutual understanding and analyze critical 911 call dynamics together.

Strengthen Your Skills: Learn to detect subtle call indicators, evaluate caller behavioral cues, and enhance scene safety before responders even arrive.

Pass this along to your patrol officers and investigators, and secure your spots today!

08/13/2026

It is almost that time...FIRST DAY OF SCHOOL!!

We at Mercer County 911 request that, before you post those adorable first‑day‑of‑school photos, take a moment to review what’s visible.

Information such as a child’s name, teacher, grade, school, or favorite activities may appear harmless, yet together, these details can provide someone with bad intentions far more insight than they should have.

Yes, we want you to celebrate the milestone, but do it safely.

If you choose to share photos online, avoid including personal identifiers or location details. Instead, share those specific memories privately with trusted family and friends.

A few mindful choices today can help safeguard your child’s privacy tomorrow. 💙

Mercer County 911, committed to even our littlest community members' safety!!

07/30/2026

The Mercer County Communications Center Authority Board and its 911 Teams are proud to recognize West Virginia Donor Day on August 1st, and we’d love for our community to be part of it.

This post is dedicated to one of our amazing 911 Communications Officers, whom we are honored to have on our team. WV Donor Day has a special meaning to them, which means it has touched our lives here at Mercer County 911.

So we want to ask you to talk with the people in your life, such as family, friends, neighbors, and coworkers, and help encourage more West Virginians to register as organ donors.

It’s worth sharing something truly amazing. One organ donor can save up to eight lives. That’s why WV Donor Day is held on 8/1, a date that reminds us of the eight lives one donor can change forever. How incredible is that, to know you touched so many lives and changed their futures with new possibilities?

Here in Mercer County, everyone has a role. Whether you’ve been personally touched by donation, run a local business, work with a nonprofit, or serve in healthcare, your voice matters. We have simple tools and resources to help you start conversations and spread awareness.

On 8/1, let’s come together as Mercer County and show the compassion, generosity, and community spirit that make our county and our state so special.

If you would like more information on being a donor, click the link below 👇

https://donatelifewv.org/wvdonorday/

Please share this information. Below is the WV Donor Day flyer if you would like to attach it to your posts!

Let's all work together to serve and save lives, in our own way.

(Mercer 911/Donor Day Photo: AI-generated)

07/20/2026

Thank you to our Director of Office of Emergency Management for Mercer County, for his post.

We wanted to also share.

As always, stay safe and stay informed!

There is a lot of hype on Social Media currently concerning the weather forecast for Tuesday July 21. Several sites are implying our area could see a " Derecho storm"

I think its important to understand what exactly a Derecho actually is.

A Derecho is a widespread, long-lived line or complex of Thunderstorm's that produces straight line winds of 58 mph or greater. These lines of storms typically span a large area and cover hundreds of miles with little to no weakening. These storms are formed and travel creating a bow-echo which is most often associated with straight-line wind damage and can last for hours or even days. While not to down play tomorrows forecast, I think its important we understand its always possible for developing storms to form a Derecho and that complex of storms then travel for many miles leaving large amounts of damage in its path. But at this point this is not known to be certain.

At this point the public need to know that there is a chance of severe weather tomorrow across our state, with the greater chance across the central region of WV. Make sure you have a way to receive weather alerts on your phone, and be more weather-alert tomorrow.

We will share Weather information from trusted sources such as US National Weather Service Blacksburg VA and US National Weather Service Charleston WV

As always Stay Weather Aware and stay informed.

07/09/2026

🚗 Mercer County 911 July Travel Safety Reminder

Summer in Mercer County means lake trips, ball tournaments, vacations, and a whole lot of miles on the road. If you ever need 911 while traveling, knowing your location helps responders reach you faster.

Quick tips for safer summer travel:

Use mile markers — They’re the fastest way for responders to pinpoint your location on highways.

Look for landmarks — Businesses, road signs, bridges, and intersections all help.

Drop a phone pin before hiking, exploring, or parking in unfamiliar areas.

Teach kids location basics — Simple descriptions can make a big difference.

Text‑to‑911 is available in Mercer County when calling isn’t possible.

Your Mercer County 911 team is here 24/7, wherever your summer takes you.

07/08/2026

We are so proud of our teams! Thank you to those who answer the call to serve our community and our emergency services!

If you believe you could be the 1 of the 4 we are adding to our team, apply at Www.mercer911.com

Mercer County 911 is looking to hire four communications officers as the agency works to maintain service levels for residents.

07/01/2026

Happy 250th Independence Day from the Mercer County Communications Center Authority Board 911!

This weekend, we celebrate the spirit, resilience, and unity that built our nation. As we mark this historic milestone, we honor the generations who shaped America and the communities who continue to strengthen it every day, including the dedicated public safety professionals who keep Mercer County safe around the clock.

From our board to our neighbors across Mercer County and WV, we wish you a joyful, safe, and meaningful Fourth of July.

May your day be filled with pride, gratitude, and celebration.

Happy 250th Birthday, USA!

06/30/2026

Fireworks & 911: Mercer County’s Totally Avoidable Summer Classics

Ah yes… fireworks season. That magical time of year when some folks decide 2:30 AM is the PERFECT moment to launch explosives into the sky like they’re auditioning for a low‑budget action movie.

Meanwhile, our 911 center gets flooded with calls that could be avoided with just a sprinkle of common sense.

Late‑night fireworks, because nothing says “I love my neighbors” like waking them up before their 6 AM shift.

Animals losing their minds: Pets sprinting around the house like they’re training for the Olympics. Livestock acting like the sky is falling. Totally preventable.

Burned fingertips: Every year, someone grabs the wrong end of a sparkler, and suddenly it’s a medical emergency.

Brush fires: Nothing spices up a holiday like accidentally setting your yard on fire because you thought “dry grass” was just a suggestion.

So please, for the love of sleep, sanity, and our dispatchers-- celebrate responsibly. Follow the fireworks laws, think about your neighbors, and try not to set anything (or anyone) on fire.

Your friendly, slightly tired, always‑here‑for‑you
Mercer County Communications Center Authority Board (911)