06/17/2026
โจ People may forget what you said, but they'll never forget how you made them feel.
At ICCFAU's College of Hospitality & Customer Experience, Dean Lori Bolton, CCFE, CSE, CXE, challenges professionals to think beyond transactions and create experiences families will remember long after the service is over.
Because exceptional service isn't just deliveredโit's designed.
๐ Atlanta, GA
๐
July 17โ22
๐ iccfa.com/university