Visitor Experience Conference

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Sewell, NJ
Visitor Experience Conference

The Visitor Experience Conference is a conference for those working in visitor-serving roles in museums and cultural institutions.

The Visitor Experience Group (VEX) provides professional development for arts and cultural institutions in the areas of Visitor Services, Audience Engagement, and Visitor Experience. How VEX defines the Visitor Experience:
Visitor Experience encompasses all the tangible and intangible aspects of the presentation of your organization’s mission with which a visitor could interact. It is the percepti

ons, sentiments, and reactions a visitor has with your institution and ensures that every visitor is granted a pleasant and rewarding experience from pre- to post-visit.

05/26/2026

VEX26 Workshop Spotlight! You Are Here: On Maps & Belonging presented by Dani Rose, Director of Cultural Access at Open Door Art and Alex Boyle, Director of Programs at Art-Reach.

More than navigation tools, maps and way-finding communicate belonging, trust, and accessibility. This workshop guides attendees on how cultural institutions can design accessible maps and signage that empower visitors, improve autonomy, and enhance the visitor experience. Attendees will learn the elements of accessibility way-finding, learn to evaluate maps for to identify gaps, and tactics to improve them. BYO map to work in real time to evaluate and identify areas of success and improvement!

Check out the full schedule and register here >> https://www.vexgroup.org/vex26

05/20/2026

Registration for the 2026 Visitor Experience Conference in Philadelphia is open! Visit vexgroup.org/vex26 to learn more and register today!

04/20/2026

Coming to Philly for AAM? Join us for a happy hour at City Tap House Logan Square on Thursday, May 21 from 5-7PM! City Tap House is located between the Convention Center and the Franklin Institute, where AAM's event will be happening at 7PM that evening. Take some time between the conference and the party to come hang out with us!

03/19/2026

Last call for session proposals! Only one more day to submit a session proposal for this year's conference in Philly. See our Session Proposal Guide and details on how to submit here >> https://www.vexgroup.org/vex26

03/09/2026

Get your Philly-themed VEX shirt now so you’re ready to arrive in style at the conference this October!

03/06/2026

When you're in town for , you will be a short stroll away from Penn's Landing! This section of the Philadelphia waterfront is in the process of getting greener and more accessible (learn more about that on the Penn's Plan Tour). It's also where you will find Spruce Street Harbor Park, the Independence Seaport Museum, Race Street Pier, and Cherry Street Pier. Make sure you save some time to head on over to Penn's Landing while you're in town for the conference this October!

03/03/2026

We had to.

02/27/2026

The deadline to submit a session proposal for the 2026 Visitor Experience Conference in Philadelphia has been extended! Get your proposal in by Friday, March 20 to be considered along with the great submissions that are already in!

02/24/2026

Need a little inspo for your Session Proposal?

Here's a VEX 25 Session highlight! Mentorship: Offering a Guiding Hand to the Next Wave of Guest Experience Leaders.

Bayo Fayemi, associate director of guest experience at SUMMIT One Vanderbilt, aims to provide a best-in-class guest experience for their visitors and team members above all else. This presentation spoke to their unique take on guiding the next wave of leaders in their organization and trumpeted the importance of mentorship across industries.

Submit your session today >> https://www.vexgroup.org/

02/19/2026

As more are silenced every day, now is the time to stand up and be heard. Come to this October and share your ideas, collaborate with your colleagues, and discuss how we the people can help form a more perfect union.

Click through for details or to submit a session proposal >> https://www.vexgroup.org/vex26

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Sewell, NJ

Website

https://www.vexgroup.org/

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