09/29/2025
We want to take a moment to address and clarify an incident that recently occurred at our attraction. A guest reported an upsetting experience, and first and foremost: we are deeply sorry.
At Crooked World, our mission has always been to deliver safe, thrilling, and unforgettable scares never to cause harm. What happened does not reflect our standards or our values as a team. We take full responsibility and are already implementing changes to ensure this never happens again.
The actor involved did not intentionally throw confetti in the guest’s face it was an unfortunate accident. As soon as he realized something was wrong, he immediately broke character and called for his zone leader to assist the guest.
When our on-site EMT arrived and carefully explained that he needed to flush her eyes for safety and walked her through each step before doing anything. His focus was on keeping her calm, safe, and cared for while addressing the situation quickly. We offered an ambulance. Luckily, the guest got checked out and is doing okay with no serious injury as they stated in a public post, in which we hope for quick recovery.
What We’re Doing Moving Forward
Strict No-Contact Policy - Removing the Touch Pass Add On
Banning Harmful Props -Items like glitter, confetti, and similar materials will no longer be used.
Enhanced Staff Training - All actors are undergoing immediate retraining on safety, professionalism, and respecting guest boundaries.
On-Site Medical Presence - Certified EMTs will be present during operating nights to ensure guest safety.
Community Give-Back - This weekend, a portion of proceeds will be donated to a Local Charity as part of our commitment to turn this situation into something positive.
We have poured our hearts into building Crooked World. While this incident is a painful lesson, it is one we are acting on immediately.
To our community: thank you for holding us accountable. We are committed to doing better and proving through our actions that safety always comes first.
To the guest affected: please contact us directly so we can refund and right our wrong. We’ve issued full refunds for your entire group, and would like the chance to personally apologize and do whatever we can to make this right. You can reach us through any of our social media accounts or at [email protected].
This incident does not reflect who we are or the experience we strive to create.
The Crooked World Team 🖤👻
