06/04/2026
Big news — I have an article in the June issue of Onslow Business! 📰
The topic hits close to home for anyone running a small business. It's about what happens when a customer is unhappy — and how the way you respond can either cost you future customers or earn them.
Here's the line that shaped the whole piece:
“When you respond to a negative review, you are not writing to the person who left it. You are writing to every future customer who reads it.”
You can read the full article in the June issue of Onslow Business Journal here — it's a quick read and I think you'll find it useful:
https://e.issuu.com/embed.html?d=ob-060326-a-01&u=onslowbusiness
And if you want to go even further — I'm teaching a FREE live webinar on June 16 through the Coastal Carolina Community College Small Business Center.
📵 Handling Customer Complaints Like a Pro
📅 Tuesday, June 16
⏰ 11:00 AM – 12:00 PM
💻 Online via Zoom
💰 No cost to attend
Spots are free but registration is required — grab yours here:
https://www.ncsbc.net/reg.aspx?mode=event&event=140460119
Share this with a business owner in Onslow County who could use it. 👊
Coastal Carolina Community College Jacksonville•Onslow Chamber of Commerce