06/07/2026
Help on tiling job
Looking for some honest feedback and advice on how to handle a situation with our bathroom fitter. We are paying £4,300 for the installation labour alone, and we supplied absolutely all of the items, including premium tiles and premium trims, because we wanted a high-end finish.
So far, he has rerouted all the pipes, built a stud wall, put up the plasterboards, and installed the PVC paneling on the ceiling. That structural work seems okay, but he has now started tiling and we are absolutely gutted by the quality.
We explicitly told him at the start that we didn't want a sloppy finish. We just went to check on the progress today (he hasn't grouted yet), and the tiling looks awful:
The cuts: Half of the cut edges look incredibly jagged, chipped, and wonky. It looks like he’s using the wrong blade or forcing the cuts.
The niche & corners: The alignment is totally off, and the corners look damaged.
The trims: They don't meet up cleanly at all. They look like they've been hacked at with a blunt hacksaw rather than neatly mitered.
It feels like he's planning to just cram grout and silicone into the massive gaps and bad cuts to hide it.
We haven't paid him a single penny yet, which gives us some leverage. Given that the plumbing and prep work is done but the tiling is a total mess, should we sack him off right now before he ruins any more of our expensive materials?
How should we handle paying him for the pipework/stud wall if we do fire him, considering he has wasted our premium tiles?
Every tile that has been scuffed has marks and scuffs on it on edges
I feel like his plan was to stuff silicon and grout into it
There were high quality porcelin tiles with an expensive brass trim which has been fitted so bad as you can see
Looks like he is using a sigma manual tile cutter but every tile he has cut looks awful