Welcome to Memphis

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Memphis, TN
Welcome to Memphis

We train hospitality employees to know about Memphis, offer customer service skills training, and recognize individuals for a job well done.
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Our vision: The tourism and hospitality workforce is a skilled and knowledgeable population of friendly, down-to-earth people who know their city like true "insiders" and generously share their love of Memphis while providing excellent, unforgettable customer service. Because of these hardworking professionals, the Memphis area is a place where visitors feel welcomed by everyone they meet, where v

isitors learn more than they expected to learn about our destination and all that it has to offer, where visitors enjoy themselves - and make plans to come back soon. What we do:

We promote a new standard of customer service, raising expectations of tourism and hospitality professionals who welcome visitors to the Memphis area. We provide training and certifications for people who interact with visitors - aka Insiders. Learn more about our classes. We manage a recognition program called , and we host the Pick Awards to recognize Insiders who go above and beyond to welcome visitors to the Memphis area. Click here to nominate someone for a Pick Award. We develop tools and resources to support Insiders across the spectrum of the industry, including volunteers and employees in restaurants, hotels, attractions, retail, transportation, tours, vendor services, arts and entertainment, and sports.

08/26/2026

Memphis hospitality is powered by people who go the extra mile. 💙✨ Nominations for the 2027 Pick Awards are OPEN! 🏆

Know a hospitality professional who always makes visitors feel welcome, knows all the best Memphis recommendations, takes pride in the 901, and delivers the kind of service you don’t forget? It’s time to give them their flowers! All hourly employees in the Memphis & Shelby County hospitality and tourism industry are eligible, and anyone can nominate someone who deserves to be recognized.

🗓️ Period 1 nominations close October 31, 2026.

Nominate a deserving hositality professional through the link in bio!

08/25/2026

There are still a few chances to hop on the Welcome to Memphis Insiders Tour this year! This 90-minute ride through Downtown + Midtown gives local hospitality and tourism professionals an inside look at Memphis’ history, attractions, amenities and all the good stuff you can share with visitors.

📅 Remaining 2026 dates:
SEPTEMBER 9
OCTOBER 21
NOVEMBER 4
NOVEMBER 18

Whether you’re new to the industry or just want to level up your Memphis knowledge, consider this your sign to save your seat. 🎟️ Sign up through the link in bio!

07/27/2026

This week, Welcome to Memphis and Memphis Tourism represented the city in style at the Destinations International Annual Conference in Portland!

🏆 Executive Director Marcus Cox was recognized at the DI awards for completing the Certified Destination Management Executive program, and shared insights on hospitality staff training at the Visitor Services Summit. His message: “Every hospitality employee is a visitor service specialist” equipped to create memorable guest experiences.

🎓 W2M also sponsored Memphis native Semiyah Smith, a junior at UA Pine Bluff and this year’s DI Pathways to Success Scholar, on her journey to the conference. We are proud to support her as she builds a career in hospitality.

Congrats to Marcus and Semiyah for representing Memphis this week! 🧡

07/17/2026

Executive Director Marcus Cox spent the week in Las Vegas, Nevada, attending the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) Conference alongside partners from the Kemmons Wilson School, TCAT, and the University of Memphis. Marcus served as a panelist, sharing how Welcome to Memphis is helping build workforce development pathways that connect students with meaningful career opportunities in the hospitality and tourism industry ⭐️

07/14/2026

Looking for your next hospitality opportunity? 👀 Our jobs board is packed with new openings across Memphis! ✅

Hit the link in our bio to browse current listings, and be sure to sign up with your email to get the latest jobs delivered straight to your inbox.

07/09/2026

Some people don’t just create great guest experiences, they set the standard. 👏 Congratulations to our Third Period Hotel Category Pick Award winner, Geneva Sanders of The Memphian Hotel! 🏆 As a multiple-time Pick Award winner, Geneva continues to show what exceptional hospitality looks like.

Her secret? It’s simple: “It’s all about the guest.” 💙 Swipe to see her genuine reaction!

Congratulations, Geneva, and thank you for making every guest feel welcomed, valued, and right at home!

07/07/2026

Looking for a hospitality job in Memphis? Hyatt Centric Beale Street is hosting a job fair THIS Friday! Show up as your best self, bring copies of your resume, and go ready to make a great first impression. Your next opportunity could be waiting! ✨

06/25/2026

It was a busy day for the Welcome to Memphis team! 👏

This morning, Marcus Cox welcomed new team members from Hyatt Centric with a Memphis Hospitality presentation, sharing insights and tools to help create memorable experiences for visitors and locals alike.

Later in the day, Hospitality Training Seminar participants earned their Welcome to Memphis Hospitality Professional Certification through a session led by Jillian Melton, with guest speakers Josh Rubin and Jared Boyd.

We’re proud to support hospitality professionals across Memphis and help build a city that welcomes everyone with excellence. 💙✨

06/23/2026

🎉 Memphis hospitality pros (and future pros), this one’s for YOU! 🤩

Ready to level up your customer service skills while having a great time? 🙌 Join us for a fun, hands-on hospitality training seminar packed with fresh ideas, real-world tips, and plenty of opportunities to connect with fellow hospitality rockstars ⭐

Learn how to:
🏙️ Showcase Memphis with pride
😊 Create memorable guest experiences
💬 Handle difficult conversations with confidence
🤝 Build stronger customer service skills
🎓 Learn from local industry leaders
🎉 Network with others who are passionate about hospitality and tourism

Whether you’re new to the industry or a seasoned pro, you’ll leave inspired, empowered, and ready to wow every guest you meet! 💙

📍Renasant Convention Center
⏰ 11 AM- 3 PM
🎟️ $10 ticket linked in bio

Address

47 Union Avenue
Memphis, TN
38103

Telephone

(901) 543-5327

Website

http://welcometomemphis.org/

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