03/08/2025
This customer came in because windows locked her out by asking for a password instead of the 4 digit pin she originally set. There was no password for her account.
She wanted to save the existing files and then recover the account. During the screen removal to access the hard drive for data extraction, the screen cracked.
I ordered the replacement screen and recieved a screen nearly identical but with connections flipped on the wrong side. After finally receiving the correct screen it is now installed and the pc is almost finished.
I just wanted to take this opportunity to point out a few things - mistakes will happen. It is how you handle them that makes or breaks your business.
I can’t thank everyone enough for the opportunity to help them when it’s needed