01/16/2026
Thank you for choosing Creations by Pinkbutterfly!
To ensure a smooth experience for both parties, please review the following policies before placing your order.
1. ORDERS & BOOKING
• All orders must be placed at least 72 hours in advance, depending on cake size and design.
• Orders are only confirmed once payment or the required deposit is received.
• Rush or last-minute orders will incur an additional fee and are subject to availability.
2. PAYMENTS
• Full payment or a non-refundable deposit (50–70%) is required to secure your date.
• Any remaining balance must be paid before pickup or delivery.
• Production does not begin without payment.
** once details are finalized, invoices will be sent out with your payment due dates and amounts
3. CANCELLATIONS & REFUNDS
• Due to the custom nature of our products, no refunds are offered once production has started.
• Cancellations made before production may be eligible for a partial refund (deposit excluded).
• Date changes are subject to availability and approval.
4. DESIGN & CUSTOM CAKES
• All cakes are handcrafted. While inspiration photos are welcome, exact replicas will not happen.
• Variations in color, size, or decoration will most likely occur.
• By approving your design, you acknowledge and accept our creative interpretation.
5. PICKUP & DELIVERY
• Please be on time for your pick up or notify me in advance of any necessary schedule changes.
• Delivery fees are non-refundable.
• If delivery is available, fees are calculated based on location.
• Once the cake leaves our care, we are not responsible for damage caused by handling, transportation, or heat.
• Cakes should always be transported in air-conditioned vehicles.
6. CAKE CARE & STORAGE
• Buttercream and whipped cream cakes are heat-sensitive.
• Cakes should be refrigerated when not in use.
• We are not responsible for damage due to improper storage or heat exposure.
7. ALLERGIES & INGREDIENTS
• Please notify us of any allergies before placing your order.
• My kitchen handles common allergens including nuts, eggs, dairy, and gluten, while using shared equipment
8. ACCEPTANCE OF POLICY
By placing an order with CreationsbyPinkbutterfly, you confirm that you have read, understood, and agreed to these policies.
As always, thank you for allowing Creations by Pinkbutterfly to be a part of your celebration 🥰
