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"I always take long jogs or other forms of exercise when I'm trying to get back into a time zone, and it helps a lot wit...
10/12/2021

"I always take long jogs or other forms of exercise when I'm trying to get back into a time zone, and it helps a lot with my jet lag," says Marcel Thoma, General Manager at The Upper House in Hong Kong.

"When walking about the city, remind yourself to look up and take in all of the spectacular architecture and experiences...
10/12/2021

"When walking about the city, remind yourself to look up and take in all of the spectacular architecture and experiences," says Rommel Gopez, Director of Guest Relations at Hotel Edison. "As a tourist, it is so easy to get lost in city travel guides and books that you might actually miss out on the charm of New York."

"We have strong relationships with locals within the community to create the best excursions in the region, from a cultu...
10/12/2021

"We have strong relationships with locals within the community to create the best excursions in the region, from a cultural experience to a full adrenaline adventure," says Ruth Murillo, a concierge at the Tabacón Thermal Resort & Spa in Costa Rica.

Never agonize about whether or not to bring that sweater to dinner—your concierge can easily help you make any wardrobe ...
10/12/2021

Never agonize about whether or not to bring that sweater to dinner—your concierge can easily help you make any wardrobe decisions related to the weather. For instance, take the advice of concierge Hoon Kim from The Silo: "Cape Town can have quite unpredictable weather, which means experiencing all four seasons in one day is very possible. The solution is to remain flexible and know things may not always go as planned. We are here to assist in these instances, so leave the rest to us."

Don't do that! "Always contact us at the concierge desk well in advance of your trip. We can help with everything from c...
10/12/2021

Don't do that! "Always contact us at the concierge desk well in advance of your trip. We can help with everything from checking the weather forecast for your dates of stay, to advising of any major events or trade shows in town that might affect your visit, to recommending which tickets you should reserve ahead of time," adds Chef Concierge Joachim Lenk from the Hotel Adlon Kempinski in Berlin.

"Welcoming a guest back to the hotel and asking them how they enjoyed something specific about their last stay makes the...
10/12/2021

"Welcoming a guest back to the hotel and asking them how they enjoyed something specific about their last stay makes them feel extra special," says Susan Cotton, Director of Marketing at the Hotel Commonwealth in Boston. "Remembering what type of amenity a guest likes, or even a specific room can go a long way."

"Whenever someone asks me to get them a cab, I always write down the cab number. That way, if the guest leaves something...
10/12/2021

"Whenever someone asks me to get them a cab, I always write down the cab number. That way, if the guest leaves something behind in the taxi, I am already able to tell them the name and specific number of the taxi to help them track down the item later," says Jesus Braulio Zavala, a bellman at Hotel Essex in Chicago. "Similarly, if guests forget a passport in the hotel and they are already at the airport, all might not be lost. Guests should call the hotel and see if the concierge can find a way to get the passport to them. Concierges and bellmen often have a trusted network of known taxi drivers that can help deliver lost items in a pinch."

"One of the most important questions to avoid is: 'What is there to do up there?'" says John Menne, the former Guest Ser...
10/12/2021

"One of the most important questions to avoid is: 'What is there to do up there?'" says John Menne, the former Guest Services Manager of Hasbrouck House in Stone Ridge, New York. "You could go on forever with listing a ton of things that are of no interest to the guest. So I usually respond with some questions for them about their interests. For example, do they like outdoor activities like hiking or snowshoeing, brewery or winery tours, are they foodies or are they coming to relax and unwind with some yoga and a massage? Narrowing it down to the guests' interests helps us plan their perfect trip."

"I believe the best way for a guest to interact with a concierge is to have a conversation versus asking a specific ques...
10/12/2021

"I believe the best way for a guest to interact with a concierge is to have a conversation versus asking a specific question," says Sayaka Hishinuma, Chef Concierge at the Fairmont Olympic Hotel in Seattle. "We love to engage with our clientele to hear more about their likes and dislikes. Once we gather all the information and create a meaningful connection with a guest, we endeavor to create an experience or adventure that is unique and personalized. So don't just ask your concierge a question, engage in a conversation and they will be able to deliver something bespoke and specialized for you."

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