GM Best HJGg

GM Best HJGg GM Best HJGg's

"I love to give advice on dining and city exploration based on guests' preferences," says Sky Wang, Butler Supervisor at...
10/12/2021

"I love to give advice on dining and city exploration based on guests' preferences," says Sky Wang, Butler Supervisor at the PuXuan in Beijing. He's always prepared to help as he studies guest profiles prior to check-in, so he's able to personalize their trip from the second they step into the hotel lobby.

Don't rely on Google to unearth the best things to do in a destination. Tap into the knowledge of your concierge, who ca...
10/12/2021

Don't rely on Google to unearth the best things to do in a destination. Tap into the knowledge of your concierge, who can really explain why a certain attraction or activity is superior. Take, for instance, Janice Dempsey, Chef Concierge at Waldorf Astoria Atlanta Buckhead, whose favorite spot in the city is the Atlanta History Center—a site you might've passed over if you were just browsing Yelp or TripAdvisor.

"One unexpected service our concierge team is asked for all the time: tying a guest's bow tie," says Brian Thomasson, a ...
10/12/2021

"One unexpected service our concierge team is asked for all the time: tying a guest's bow tie," says Brian Thomasson, a concierge at the Willard InterContinental in Washington, D.C. "I tie bow ties on a weekly basis, especially on the weekends when we have weddings."

The golden rule to using a concierge: Ask, and you shall receive. "One of the best tips I can give is don't be afraid to...
10/12/2021

The golden rule to using a concierge: Ask, and you shall receive. "One of the best tips I can give is don't be afraid to ask," says Mayumi Sugai, a customer service representative at Vivere Hotel & Resort in the Philippines. "If you want your room to be upgraded, ask. If you want a complimentary drink, ask. If you need to pull off a surprise for your partner, ask. If you want a reservation in our restaurant with the best spot, ask."

Lise Legrand, Champagne Concierge at the Royal Champagne Hotel & Spa in France, can tell you everything about the sparkl...
10/12/2021

Lise Legrand, Champagne Concierge at the Royal Champagne Hotel & Spa in France, can tell you everything about the sparkling wine's history. "Dom Pierre Pérignon did not actually invent champagne. In fact, he probably hated bubbles! Most people don't realize that much of his story is a myth," she says. Another anecdote from the expert: "Pol Roger has been loved by bubbly drinkers for centuries—Winston Churchill drank so much of their fizz that they named a Cuvée after him—but is often overlooked by our guests in favor of the more popular houses in Champagne."

Headed to the slopes? There may be a ski crew for you. "Guests can leave their gear with us, which will be transported t...
10/12/2021

Headed to the slopes? There may be a ski crew for you. "Guests can leave their gear with us, which will be transported to our exclusive ski concierge lounge, steps from the mountain, making it easier to fit your equipment and get around Vail Village lighter," says Victor Rossi, the Chef Concierge at Sonnenalp Hotel in Vail.

"The real goal of a concierge is to cement long-term relationships with vendors that a guest might use," says Kyle Van L...
10/12/2021

"The real goal of a concierge is to cement long-term relationships with vendors that a guest might use," says Kyle Van Leeuwen, concierge at the Fairmont Miramar Hotel & Bungalows in Santa Monica. "This allows us to call in favors whether that's procuring sold-out tickets to sporting events or concerts, or getting a reservation on Valentine's Day to the hottest restaurant in town."

"One of the most over-the-top requests I have received in my 43 years in the business is a guest asked me to purchase an...
10/12/2021

"One of the most over-the-top requests I have received in my 43 years in the business is a guest asked me to purchase an antique Aston Martin DB5 and have it shipped to the United Arab Emirates," says Robert Watson, Chef Concierge at the Willard InterContinental.

Remember the Society of Crossed Keys from Wes Anderson's cult classic, The Grand Budapest Hotel? Well, it's real. The Le...
10/12/2021

Remember the Society of Crossed Keys from Wes Anderson's cult classic, The Grand Budapest Hotel? Well, it's real. The Les Clefs d'Or, or the Golden Keys, is a group of the most elite concierges in the world. "Les Clefs d'Or concierges have a built-in network and community," says Gaby Delgado, Chef Concierge at the Fairmont Washington, D.C., who is a member herself. "There are different strengths that each desk or hotel has, and when you are thrown a curveball, you can always count on your 'In Service' family to help."

Concierges are like the fairy godmothers of the hospitality industry. You can ask for the craziest request, and it's a s...
10/12/2021

Concierges are like the fairy godmothers of the hospitality industry. You can ask for the craziest request, and it's a safe bet that they'll be able to grant you your wish. Exclusive dinner reservations? Check. A suite upgrade? Check. Private tours or shopping sprees? Check and check. But have you ever wondered how exactly they work their magic? Well, read on, because we talked to high-end hotel concierges around the world to find out all the behind-the-scenes secrets they want you to know.

Address

Obukhiv

Telephone

+380957904894

Website

Alerts

Be the first to know and let us send you an email when GM Best HJGg posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category