Hunter Roulette, GATEWAY EAST, Singapore (2026)

31/03/2026

[Mobile][Hunter Roulette] Service Termination and Refund Compensation (Android Users)
Dear Players,
We regret to inform you that due to adjustments in our development and operations strategy, we will be terminating the service for [Hunter Roulette].

Key Dates
[Effective Immediately]: In-game purchases disabled (virtual currency and items can no longer be purchased)
[May 12, 2026, at 12:00 AM (UTC+8)]: Game will be delisted from the Google Play Store (no longer available for search or download)
[May 20, 2026, at 12:00 AM (UTC+8)]: Official server shutdown (logins will be disabled)

We highly value your privacy. Within 30 days of the service termination, we will permanently delete or anonymize your personal data in accordance with applicable laws and regulations. If you wish to request data deletion or export before this deadline, please contact us via the support email listed below. We will respond to your request within 30 days.

Refund Plan Details
We offer the following two refund options depending on your situation. You may choose the one that best applies to you.

Option 1: Apply via Google Play Order History (Best for recent purchases or quick processing)
Applies to:
l Orders placed within the last 48 hours
l Players seeking quick processing for a small number of orders
l Common issues such as non-delivery after purchase or accidental purchases

Steps:
1. Visit the Google Play order history page: https://play.google.com/store/account/orderhistory
2. Log in to the Google account used for the purchase
3. Locate the order you wish to refund and tap "Report a problem"
4. Follow the prompts to submit the request; Google will process it within 1–4 business days
Please refer to the official Google platform regulations for specific procedures and requirements regarding Option 1

Option 2: Apply via Developer Channel (Full refund of all historical purchases)
Applies to:

l Players whose Option 1 applications were rejected
l Players who wish to process all historical purchases at once (regardless of purchase date or content usage)

Refund Amount Calculation
1. Diamond Refund Formula
We will calculate your remaining paid Diamonds based on the principle of "consuming system-gifted Diamonds first, followed by paid Diamonds."
Formula:
Remaining Paid Diamonds = Total Paid Diamonds - (Total Diamonds Spent - Total Free Diamonds)
Note: If (Total Diamonds Spent - Total Free Diamonds) < 0, then Remaining Paid Diamonds = Total Paid Diamonds (meaning free Diamonds covered all spending and paid Diamonds remain untouched)
Refundable Amount = Remaining Paid Diamonds ÷ Total Paid Diamonds × Total Amount Paid
Example:
(1) You purchased 20 Diamonds and received 80 free Diamonds, for a total of 100 Diamonds
You spent 90 Diamonds during gameplay
Calculation: All 80 free Diamonds were spent, plus 10 paid Diamonds
Remaining Paid Diamonds = 20 - 10 = 10
Refundable Amount = 10 ÷ 20 × Total Amount Paid (i.e., a refund of half the amount paid for the 20 Diamonds)
(2) You purchased 20 Diamonds and received 80 free Diamonds, for a total of 100 Diamonds
You spent 60 Diamonds during gameplay
Calculation: The 80 free Diamonds were not fully exhausted; no paid Diamonds were spent
Remaining Paid Diamonds = 20 - 0 = 20
Refundable Amount = 20 ÷ 20 × Total Amount Paid (i.e., a full refund of the amount paid for the 20 Diamonds)

Processing Flow
1. Upon receipt of your email, we will complete the review within [30 business days]
2. Once approved, the refund will be issued via the Google backend to your original payment method

Application Deadline
[June 19, 2026, at 12:00 AM (UTC+8)] (Requests after this date will be considered a waiver of refund rights)

FAQ
"Q: I bought a Battle Pass. Why can't I get a refund?
A: The Battle Pass is a seasonal service benefit. Since you received all seasonal rewards upon purchase, it is non-refundable. Thank you for your understanding."

"Q: I've already spent some of my purchased Diamonds. Can I refund the rest?
A: Yes. We will calculate your remaining paid Diamonds based on the 'free Diamonds consumed first, paid Diamonds consumed last' principle and provide a pro-rata refund. Gifted portions are non-refundable."

"Q: Why are system-gifted Diamonds non-refundable?
A: In accordance with industry standards and regulations, refunds apply only to unused portions purchased with real currency. Virtual currency obtained for free is not eligible for a refund."

"Q: What should I do if I can't find my order history?
A: Please ensure you are logged into the Google account used for the purchase. If issues persist, contact the developer via Option 2 and provide your Google account; we will assist with the verification."

Important Notes

1. You can only choose one of the two options: If you have applied for a partial refund via Option 1 and later wish to apply for a full refund via Option 2, please explain your situation in your Option 2 application, and we will coordinate the process.
2. Option 2 is only available via email to the specified address. Please ensure all required information is submitted before the application deadline.
3. Data will be deleted after the servers close. Please make sure to record your account information before the shutdown to use for your refund application.
4. If you have any questions, please contact us at [[email protected]].

Important Reminder After Server Shutdown
After the servers close, you will no longer be able to log in to the game. The installed game will no longer run, and all game data (including characters, items, and progress) will be deleted. If you wish to keep any memories, please make sure to take screenshots before the servers close.

We deeply apologize for any inconvenience caused. Thank you all for your continuous support and companionship. We look forward to bringing you more high-quality titles in the future.

If you have any questions, please feel free to contact us at [[email protected]].

—[PILI STARSHIP PTE. LTD.]
[March 31, 2026]

31/03/2026

[Steam] [Hunter Roulette] Service Termination and Refund Guidelines
Dear Players,
We regret to inform you that due to adjustments in our development and operations strategy, we will be terminating the service for [Hunter Roulette].

Key Dates
[Effective Immediately]: In-game purchases disabled (virtual currency and items can no longer be purchased)
[April 7, 2026, at 12:00 AM (UTC+8)]: Game will be delisted from the Steam Store (can no longer be purchased)
[May 20, 2026, at 12:00 AM (UTC+8)]: Official server shutdown (logins will be disabled)

We highly value your privacy. Within 30 days of the service termination, we will permanently delete or anonymize your personal data in accordance with applicable laws and regulations. If you wish to request data deletion or export before this deadline, please contact us via the support email listed below. We will respond to your request within 30 days.

About Game Refunds
In accordance with Steam's refund policy, all refund requests for in-game purchases (including DLC, virtual currency, and items) must be submitted by the player via Steam Support.

To request a refund for in-game purchases, please follow these steps:
1. Visit the Steam Help center: https://help.steampowered.com
2. Log in to your Steam account
3. Select [Games, Software, etc.] → Select [Hunter Roulette]
4. Select [I'd like to request a refund]
5. Complete the refund application as prompted on the page

Refund Processing Notes
Steam will process your application according to its standard refund policy (within 14 days of purchase and with less than 2 hours of playtime)
In special circumstances (e.g., game cancellation, undelivered promised content), Steam may expand the scope of its refund terms
If you have not yet received the corresponding value from your in-game purchases, Steam may also provide a refund
Please refer to the official Steam platform regulations for specific procedures, requirements, and other details

Impact After Server Shutdown
Once the servers close, you will no longer be able to log in to the game. The purchased game will remain in your Steam Library, but will be unplayable.

FAQ
"Q: I still have unused paid Diamonds in the game. Can I get a refund?
A: Yes. You must submit a refund request yourself via Steam Support. Steam will review the request based on your purchase history and playtime."

"Q: Can I get a refund for free Diamonds given during events?
A: In accordance with industry standards, non-paid portions (such as event gifts) are not eligible for refunds. Refunds apply only to unused portions purchased with real currency."

"Q: I already bought the game. Can I still download it after it's been delisted?
A: Yes. Delisted games will remain in the Steam Library of players who purchased them. You can still download, install, and launch the game (however, you will not be able to log in or play after the servers close)."

Important Reminder After Server Shutdown
After the servers close, you will no longer be able to log in to the game. The installed game will no longer run, and all game data (including characters, items, and progress) will be deleted. If you wish to keep any memories, please make sure to take screenshots before the servers close.

We deeply apologize for any inconvenience caused. Thank you all for your continuous support and companionship. We look forward to bringing you more high-quality titles in the future.

If you have any questions, please feel free to contact us at [[email protected]].

—[PILI STARSHIP PTE. LTD.]
[March 31, 2026]

25/03/2026

📢 [Steam] Patch Notes v716.705.0

Hello, Hunters around the world! [Hunter Roulette] will release an update on March 25 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

⚙️ Feature Updates:
1. Optimized server performance to ensure a smooth gameplay experience for all Hunters.

Mad Bunny - Yu 🐰

17/03/2026

📢 [Mobile] Patch Notes v718.703.1

Hello, Hunters around the world! [Hunter Roulette] will release an update on March 19 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

1. A new Pass has begun! Arthur's Mythical Skin - Demon Engine is now available.
– I want a skin like that too!
2. Brand new UI upgrade! As we keep rolling out new modes, we've redesigned the mode selection screen so you Hunters can find your way around more easily.
– I guarantee you'll be able to jump into your favorite mode in no time!
3. Gunfire Hold'em optimized! We've added more props and improved the effects of certain cards.
– I promise a major upgrade to your Gunfire Hold'em experience!

⚙️ Optimizations:
1. You can now unequip your Profile Card by clicking the equipped card on your profile page.
2. Optimized the display of randomly obtained Codex Cards.
3. The "Never-Ending" affix has been removed.

🔧 Bug Fixes:
1. Fixed an issue where friend requests would not disappear.
2. Fixed an issue where Profile Cards wouldn't unlock; cards that met the requirements will unlock automatically after the update.
3. Fixed an issue when viewing the deck during a turn.
4. Fixed various issues with UI colors, compatibility, etc.
5. Fixed an issue where "Your Turn" appeared on the results screen.
6. Fixed incorrect button placement during matches.
7. Fixed an error when clicking in the Trial Mode Lobby.

Mad Bunny - Yu 🐰

17/03/2026

📢 [Steam] Patch Notes v716.703.0

Hello, Hunters around the world! [Hunter Roulette] will release an update on March 18 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

⚙️ Feature Updates:
1. Optimized server performance to ensure a smooth gameplay experience for all Hunters.

Mad Bunny - Yu 🐰

12/03/2026

📢 [Steam] Patch Notes v716.702.0

Hello, Hunters around the world! [Hunter Roulette] will release an update on March 12 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

1. A new Pass has begun! Arthur's Mythical Skin - Demon Engine is now available.
– I want a skin like that too!
2. Brand new UI upgrade! As we keep rolling out new modes, we've redesigned the mode selection screen so you Hunters can find your way around more easily.
– I guarantee you'll be able to jump into your favorite mode in no time!
3. Gunfire Hold'em optimized! We've added more props and improved the effects of certain cards.
– I promise a major upgrade to your Gunfire Hold'em experience!

⚙️ Optimizations:
1. You can now unequip your Profile Card by clicking the equipped card on your profile page.
2. Optimized the display of randomly obtained Codex Cards.
3. The "Never-Ending" affix has been removed.

🔧 Bug Fixes:
1. Fixed an issue where friend requests would not disappear.
2. Fixed an issue where Profile Cards wouldn't unlock; cards that met the requirements will unlock automatically after the update.
3. Fixed an issue when viewing the deck during a turn.
4. Fixed various issues with UI colors, compatibility, etc.
5. Fixed an issue where "Your Turn" appeared on the results screen.
6. Fixed incorrect button placement during matches.
7. Fixed an error when clicking in the Trial Mode Lobby.

Mad Bunny - Yu 🐰

05/03/2026

📢 [Steam] Patch Notes v616.607.0

Hello, Hunters around the world! [Hunter Roulette] will release an update on March 9 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

⚙️ Feature Updates:
1. Optimized server performance to ensure a smooth gameplay experience for all Hunters.

Mad Bunny - Yu 🐰

05/03/2026

📢 [Mobile] Patch Notes v618.602.4

Hello, Hunters around the world! [Hunter Roulette] will release an update on March 9 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

⚙️ Feature Updates:
1. Optimized server performance to ensure a smooth gameplay experience for all Hunters.

Mad Bunny - Yu 🐰

26/02/2026

[Mobile] Patch Notes v618.602.3

Hello, Hunters around the world! [Hunter Roulette] will release an update on February 26 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

Feature Updates:
1. Optimized server performance to ensure a smooth gameplay experience for all Hunters.

Mad Bunny - Yu

26/02/2026

[Steam] Patch Notes v616.606.0

Hello, Hunters around the world! [Hunter Roulette] will release an update on February 26 at 4:00 AM (UTC-4). Matchmaking will close 30 minutes beforehand. After the update, all Hunters will receive 50 Diamonds and 20,000 R-Chips via in-game mail within 3 hours. Here's what's new:

Bug Fixes:
1. Fixed an issue where player's battle records displayed incorrectly.
2. Fixed an issue where Profile Card failed to unlock correctly. Players who have already met the requirements will find them unlocked automatically after the update.

Mad Bunny - Yu

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