19/04/2024
Dear TWG Community,
In order to uphold fairness and ensure a high-quality gaming experience for all players, we have observed some users exploiting multiple accounts to claim sign-in rewards. This behavior not only violates our game rules but also undermines the integrity of our community and gaming environment.
As a result, if your withdrawal request is denied, it may indicate that our system has detected multiple accounts associated with your device/IP address. To maintain fairness, we will temporarily disable your withdrawal function. However, there's no need to worry. You can continue playing normally for the next 3 days after the suspension. If you can demonstrate consistent and legitimate gameplay during this period, please feel free to contact us. We will conduct a manual review and restore your withdrawal function accordingly.
PS: If you want to unfreeze your account and withdraw funds after three days of gameplay, you must deposit an amount equal to the withdrawal.
We appreciate your understanding regarding this adjustment and your cooperation in maintaining the gaming quality and fairness within the TWG community.
Thank you for your support and cooperation.
Best regards,
TWG
