24/10/2021
Dear AsiaLink Sketchwalk ticket holders,
I am sorry to inform you that the refund of your ticket money is delayed as it took some time for the bank to release the funds from an account held by Ms. De Gayantina, the ALSW2021 secretary who passed away in June 2021. We completed this process about three weeks ago.
Our ticketing partner, ticketmelon.com, learned that their bank could not process the refund of a credit card transaction that is more than a year old. Sending your money via bank transfer is not a viable option as it will cost about $30 to send $70 (the average ticket sale amount).
After considering the options available to us, we decided to do the following:
- For ticket-holders with an Indonesian bank account, we will send your money via bank transfer.
- For overseas ticket-holders, we will send your money via PayPal, which will cost you approximately $4.99 + 3.4% + fixed fee, or roughly $8 to send $70 (the average ticket sale amount).
Ticketmelon.com has sent you an email asking for details of either your Indonesian bank account or your PayPal account.
Again, sorry for the delay and the hassle you have to go through.
Thamrin.
ALSW Bandung 2021 Chairperson
Ticketmelon is an easy to use ticketing platform for all types of experiences. Discover events you’ll love, or create your own and sell tickets.