* This is a Magical Personalised Elf doorstep visit - we ensure that your safety is our upmost priority. So if you could read the following guidelines below, we would be very grateful :)
* Please ensure any pets, such as dogs, are kept safely out the way during the visit at all times.
* If any members of your household have symptoms of Covid or are required to self isolate due to Coronavirus we cannot undertake the visit. We can accommodate a change of date and time with an additional administration fee of £5.00 made payable prior to date change.
* Please ensure driveways or the area in front of your property is clear for Elanor to perform, please ensure you make us aware of where it is possible for our performers to park
* If you are booking and you live in a block of flats, a performance can be arranged at a designated area around the complex.
* Payment must be made in full when making your booking. Our Elf visits are non-refundable, please see above for date changes.
* Weather - our elves are resilient but in the event of extremely harsh weather conditions we reserve the right to offer an alternative date or in worst cases cancel. In this instance, if cancelled, a refund will be issued.
*If any of your children have any allergies, intolerances or dietary requirements please let us know prior to the visit.
* Social media - we encourage you to post pictures and videos of your experience. If you have any obligations against us reposting any images or footage please let us know prior to the booking so we can let our team of elves know.
* Elanor the Elf has a full DBS Certificate & Liability Insurance.
