20/06/2026
I was in two minds if I should write this post, but I think its for the best.
There was a session where one of the team was assaulted by a customer.
From today, all under 18s must have a parent or guardian with them in the reptile room. Before today the parent or guardian could wait next door, but this is no longer possible.
During the session the team member was hit multiple times and was told to stop. They even asked the parents for help as they was outside the reptile room and they just got shrugged shoulders. The behaviour then got worse when they was not allowed to handle our animals. This was due to health and safety and welfare of the animals as the child was not listening.
This behaviour is unacceptable!
I don't care if this decision losses us business or bookings. The safety of our animals and team is our main priority!
I am sorry to the many customers that have been fantastic at our sessions and parties. This decision was a hard decision to make, but it is need to make sure our team, both animal and human stay safe.