01/09/2026
A property error doesn't have to become a trust problem 😬
Imagine you've sent a buyer a property at one price and, when you check with the developer, you find out it has changed.
The worst response is to hide behind the system, the developer or “the information we received”.
A better conversation starts with three things: acknowledge what happened, confirm the correct information and show the client what you're going to do next.
You can say:
💬 “Thanks for pointing it out. The information I gave you wasn't up to date.”
💬 “I'll confirm the current price and availability before we continue.”
💬 “I don't want you to waste time because of this. I'll send you checked alternatives.”
Clients don't expect machines. They do expect clarity.
Have you ever recovered a client relationship after an information error? Share what worked for you. 💬