12/02/2023
Dear Destination Chaos Attendees,
Since announcing the postponement of DC back in early December, we have done our very best to manage every concern and request. Our hope was that most, if not all, of you would still want to attend in October, but we fully understand that not everyone could accommodate the schedule change.
As you know, we have purchased and fully paid for AIG's TravelGuard insurance policy for every US guest with the understanding that each of you would be covered in the event of postponement or other worst-case scenarios. However, the AIG filing process has been painful and inexplicably bizarre and we have seen again and again the uneven application of their process and policies. Some DC guests have filed successful claims, but AIG has gone to great lengths to deny most of them, despite their similarities. We believe this violates insurance law and have begun the process of what will likely become a legal action, in order to ensure that everyone who wished to exercise the insurance policy purchased for just this sort of reason, will be able to do so assured in the knowledge that they are as covered as AIG told us you would be when they sold us these very expensive policies on your behalf.
So what’s next?
1. In the next few days, AIG will receive a demand letter, which will give them time to comply. This is typically 30 days.
2. If AIG settles at that time, each of you will receive the product of that settlement towards your paid-in DC experience.
3. If AIG ignores or denies our timely request, we will commence legal action against AIG immediately. This is an expensive process to be sure. But we intend to share AIG’s bad actions widely, while also pushing for a resolution that reflects the product they sold us for you. They were only too happy to take our money. But this appears to be a bad faith attempt to avoid paying their policies.
4. We will keep you posted via email outreach and on our social channels every time there is some news.
We are grateful for your patience and we know that yours has likely worn thin. We can only promise that we are doing, and will continue to do, everything possible to make sure you are ultimately properly reimbursed by AIG.
Sincerely,
Upstart Entertainment/Destination Chaos
