26/07/2025
Congratulations Shannon on being awarded โTassie Legendโ status!
The crew of the Sarah Island tours and The Ship That Never Was are proud to have you as part of our team.
๐ ๐ง๐๐ฆ๐ฆ๐๐ ๐๐๐๐๐ก๐ - Award for Outstanding Customer Service
It is a privilege to have created a community of such passionate road trippers over the years, and if there is a common theme to the feedback I receive it is that Tasmania punches well above its weight when it comes to customer service!
In recognition of this, since early June I have been asking our community of more than 100,000 travellers to tell me all about their best and most memorable tourism experiences from their Tassie adventures, nominating those individuals who stand out as worthy recipients of the 2025 '๐ง๐ฎ๐๐๐ถ๐ฒ ๐๐ฒ๐ด๐ฒ๐ป๐ฑ' Award for Outstanding Customer Service.
โจ An individual, or a business who went above and beyond to help them out?
โจ A life-changing experience that was only made possible because of the individual or team behind the scenes?
โจ A business doing great things for disadvantaged travellers?
โจ An individual or business that turned a potentially horrible experience into something incredible?
The response from Lappers was incredible, and I was inundated with nominations from all sectors of the Tasmanian tourism industry!
Special mentions must go to the good folks from Maria Island Cruises, Pennicott Wilderness Journeys, World Heritage Cruises, Strahan, Tasmania and Gordon River Cruises, but at the end of the day there was a nomination that I simply couldn't ignore and that sums up what I love so much about our Tassie tourism providers:
"๐๐ฉ๐ข๐ฏ๐ฏ๐ฐ๐ฏ ๐ต๐ถ๐ณ๐ฏ๐ฆ๐ฅ ๐ข ๐ด๐ช๐จ๐ฉ๐ต-๐ด๐ฆ๐ฆ๐ช๐ฏ๐จ ๐ด๐ต๐ฐ๐ฑ๐ฐ๐ท๐ฆ๐ณ ๐ฐ๐ฏ ๐๐ข๐ณ๐ข๐ฉ ๐๐ด๐ญ๐ข๐ฏ๐ฅ ๐ช๐ฏ๐ต๐ฐ ๐ต๐ฉ๐ฆ ๐ฎ๐ฐ๐ด๐ต ๐ข๐ฏ๐ช๐ฎ๐ข๐ต๐ฆ๐ฅ, ๐ฑ๐ข๐ด๐ด๐ช๐ฐ๐ฏ๐ข๐ต๐ฆ ๐ข๐ฏ๐ฅ ๐ฆ๐ฏ๐ซ๐ฐ๐บ๐ข๐ฃ๐ญ๐ฆ ๐ฉ๐ช๐ด๐ต๐ฐ๐ณ๐บ ๐ญ๐ฆ๐ด๐ด๐ฐ๐ฏ ๐ฆ๐ท๐ฆ๐ณ. ๐๐ช๐ด ๐ธ๐ฆ๐ข๐ญ๐ต๐ฉ ๐ฐ๐ง ๐ฌ๐ฏ๐ฐ๐ธ๐ญ๐ฆ๐ฅ๐จ๐ฆ ๐ข๐ฏ๐ฅ ๐ฐ๐ฃ๐ท๐ช๐ฐ๐ถ๐ด ๐ญ๐ฐ๐ท๐ฆ ๐ฐ๐ง ๐ต๐ฉ๐ฆ ๐ฉ๐ช๐ด๐ต๐ฐ๐ณ๐บ ๐ฐ๐ง ๐ฉ๐ช๐ด ๐ข๐ณ๐ฆ๐ข ๐จ๐ข๐ท๐ฆ ๐ฆ๐ท๐ฆ๐ณ๐บ๐ฐ๐ฏ๐ฆ ๐ข๐ฏ ๐ถ๐ฑ๐ฃ๐ฆ๐ข๐ต ๐ฃ๐ถ๐ต ๐ถ๐ฏ๐ฅ๐ฐ๐ถ๐ฃ๐ต๐ฆ๐ฅ๐ญ๐บ ๐ต๐ณ๐ข๐จ๐ช๐ค ๐ข๐ค๐ค๐ฐ๐ถ๐ฏ๐ต ๐ฐ๐ง ๐ต๐ฉ๐ฆ ๐ด๐ฆ๐ต๐ต๐ญ๐ฆ๐ฎ๐ฆ๐ฏ๐ต ๐ฐ๐ง ๐ต๐ฉ๐ช๐ด ๐ฃ๐ฆ๐ข๐ถ๐ต๐ช๐ง๐ถ๐ญ ๐ญ๐ช๐ต๐ต๐ญ๐ฆ ๐ฉ๐ฆ๐ญ๐ญ ๐ฐ๐ฏ ๐ฆ๐ข๐ณ๐ต๐ฉ. ๐๐ฐ๐ต๐ฉ๐ช๐ฏ๐จ ๐ฅ๐ณ๐บ, ๐ฏ๐ฐ๐ต๐ฉ๐ช๐ฏ๐จ ๐ฃ๐ฐ๐ณ๐ช๐ฏ๐จ, ๐ฆ๐ท๐ฆ๐ณ๐บ๐ฐ๐ฏ๐ฆ ๐ธ๐ข๐ด ๐ด๐ฑ๐ฆ๐ญ๐ญ๐ฃ๐ฐ๐ถ๐ฏ๐ฅ, ๐ฆ๐ฏ๐จ๐ข๐จ๐ฆ๐ฅ ๐ข๐ฏ๐ฅ ๐ฃ๐ฆ๐จ๐จ๐ช๐ฏ๐จ ๐ง๐ฐ๐ณ ๐ฎ๐ฐ๐ณ๐ฆ.
๐๐ฐ ๐ต๐ฐ๐ฑ ๐ต๐ฉ๐ช๐ด ๐ฐ๐ง๐ง, ๐ธ๐ฆ ๐ฅ๐ช๐ด๐ค๐ฐ๐ท๐ฆ๐ณ๐ฆ๐ฅ ๐๐ฉ๐ข๐ฏ๐ฏ๐ฐ๐ฏ ๐ต๐ฐ ๐ฃ๐ฆ ๐ต๐ฉ๐ฆ ๐ค๐ฉ๐ฆ๐ฆ๐ฌ๐บ ๐ญ๐ฆ๐ข๐ฅ ๐ฑ๐ญ๐ข๐บ๐ฆ๐ณ ๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐๐ฉ๐ช๐ฑ ๐๐ฉ๐ข๐ต ๐๐ฆ๐ท๐ฆ๐ณ ๐๐ข๐ด. ๐๐จ๐ข๐ช๐ฏ, ๐ฉ๐ฆ ๐ฎ๐ข๐ฅ๐ฆ ๐ต๐ฉ๐ฆ ๐ด๐ต๐ฐ๐ณ๐บ ๐ณ๐ฆ๐ข๐ญ ๐ข๐ฏ๐ฅ ๐ท๐ฆ๐ณ๐บ ๐ฎ๐ฆ๐ฎ๐ฐ๐ณ๐ข๐ฃ๐ญ๐ฆ. ๐๐ต๐ณ๐ข๐ฉ๐ข๐ฏ ๐ธ๐ข๐ด ๐ฆ๐ข๐ณ๐ญ๐บ ๐ช๐ฏ ๐ฐ๐ถ๐ณ ๐ช๐ต๐ช๐ฏ๐ฆ๐ณ๐ข๐ณ๐บ ๐ข๐ฏ๐ฅ ๐ง๐ณ๐ฐ๐ฎ ๐ต๐ฉ๐ฆ๐ฏ ๐ฐ๐ฏ, ๐ธ๐ฆ ๐ฉ๐ข๐ฅ ๐ข ๐ด๐ฉ๐ข๐ณ๐ฑ๐ฆ๐ฏ๐ฆ๐ฅ ๐ช๐ฏ๐ต๐ฆ๐ณ๐ฆ๐ด๐ต ๐ช๐ฏ ๐ค๐ฐ๐ฏ๐ท๐ช๐ค๐ต ๐ฉ๐ช๐ด๐ต๐ฐ๐ณ๐บ (๐ต๐ฉ๐ข๐ฏ๐ฌ ๐บ๐ฐ๐ถ ๐๐ฉ๐ข๐ฏ๐ฏ๐ฐ๐ฏ) ๐ข๐ฏ๐ฅ ๐ข๐ค๐ต๐ช๐ท๐ฆ๐ญ๐บ ๐ด๐ฐ๐ถ๐จ๐ฉ๐ต ๐ฐ๐ถ๐ต ๐ฐ๐ต๐ฉ๐ฆ๐ณ ๐ฐ๐ฑ๐ฑ๐ฐ๐ณ๐ต๐ถ๐ฏ๐ช๐ต๐ช๐ฆ๐ด ๐ต๐ฐ ๐ญ๐ฆ๐ข๐ณ๐ฏ ๐ฎ๐ฐ๐ณ๐ฆ ๐ธ๐ฉ๐ฆ๐ณ๐ฆ๐ท๐ฆ๐ณ ๐ธ๐ฆ ๐ธ๐ฆ๐ฏ๐ต."
How amazing is that?! ๐
Congratulations Shannon McGurgan on taking out our 'Tassie Legend' Award for Customer Service in 2025! ๐
On behalf of our entire community of Lappers I want to say 'thank you' for everything you do for those visitors heading to the west coast of Tasmania, and for making their experiences so memorable.
Whether you are a tourism operator or a road tripper, if you haven't come across Shannon in your Tassie travels then please pop over to his website where you will discover just how talented this man is - circuses, tour guiding, puppetry, cabaret, clowning, and more... he is a man of many talents!
Thanks again to all our Lappers who submitted nominations, and happy travels wherever you might be ๐
Andrew.
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