Novaliches Compass

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Novaliches Compass

Novaliches is a professional firm specializing in training and consulting services for individuals and organizations.

06/11/2025

To gain stakeholder support, the most crucial element is building commitment to change. When stakeholders clearly understand the goals, find personal meaning in the project, and are given opportunities to participate, they become more proactive in contributing and collaborating. Timely support, feedback, and recognition also help maintain motivation and trust throughout the change process.

By focusing on clear communication, fostering collaboration, and valuing individual contributions, organizations can strengthen stakeholder commitment in a sustainable way. This foundation ensures effective project ex*****on, collective alignment, and long-term success.

30/10/2025

The EDAC Model is a coaching framework that helps employees focus on developing specific skills or forming effective work habits based on standardized processes. This is a continuous improvement process aimed at enhancing individual capabilities and building positive workplace behaviors.

Through the EDAC Model, coaches act as mentors, guiding and supporting employees to improve their skills, maintain discipline, and achieve higher performance. This model not only fosters employee growth but also lays a strong foundation for sustainable organizational development.

28/10/2025

In business, we often strive to find the right answer, yet failures usually stem not from the answer — but from asking the wrong question. McKinsey shares a story of an e-commerce company noticing a drop in average order value (AOV). They immediately asked, “How can we raise AOV quickly?” and rushed into discounts and promotions. Sales rose briefly, but customer trust eroded, and profits declined. The real issue wasn’t the answer — it was the wrong question from the start.

The key insight: A brilliant answer to a wrong question is still wrong.
To avoid this “framing bias,” McKinsey suggests three practical steps:
1. Follow the thread – start from the desired outcome and trace back to the root cause.
2. Challenge the frame – invite diverse views and question underlying assumptions.
3. Pause to reflect – slowing down to ask “why” can lead to better, longer-lasting decisions.

In Vietnam, many businesses fall into the same trap — asking “How can we run stronger promotions?” instead of “How can we rebuild customer trust?”; or “How do we retain employees?” instead of “How do we make them proud to stay?” Whether in management or study, mastering the art of asking the right question is essential — because sometimes, heading in the right direction matters more than moving fast.

20/09/2025

🔑 When learning a new skill, training alone often does not bring immediate results. Training provides knowledge and techniques, but performance tends to remain flat until the skill is applied. This is where coaching plays a critical role. Coaching helps individuals practice, adjust, and turn new knowledge into daily behaviors. As shown in the model, behavior improves first, and over time, consistent behavior change leads to measurable results. Without coaching, the gap between learning and actual performance remains wide.

Coaching is not only about techniques but also about care and commitment to people’s growth. It ensures sustainable performance improvement, builds confidence, and creates lasting impact. As Eddie Robinson said: “Coaching is a profession of love. You can’t coach people unless you love them.” In essence, training gives us the tools, but coaching transforms those tools into real outcomes, making it the key to high performance and long-term success.

08/09/2025

William Bridges' Transition Management model for Change Management, titled "Managing Transitions," depicting a person leaping a chasm to symbolize the emotional journey from old to new across three stages: Endings (Denial, Anger, Sorrow, Letting go), Neutral Zone (Uncertainty, Anxiety, Confusion), and New Beginnings (Enthusiasm, Commitment, Purpose). This visual highlights the complex psychological process of transition, requiring careful management beyond external changes, applicable to workplace shifts or personal life adjustments.

Originating from Bridges' "Transitions" (1980), inspired by the grief cycle, it focuses on inner adaptation—Endings need loss acknowledgment, Neutral Zone requires guidance for creativity, and New Beginnings thrive with vision and rewards, succeeding with prior stages managed well. Updated for 2025, it boosts change success by 70% (per Prosci) in mergers or retirement but struggles with rapid tech changes, needing globalization updates, making it a vital tool for leaders managing emotions effectively.

03/09/2025

🌐 Facing Resistance – The Art of Leading and Connecting

Resistance is a natural part of communication and teamwork. It may appear as defensive remarks, repeated arguments, or subtle body language. Effective leaders don’t avoid or confront it blindly—they connect. By accepting resistance, listening actively, and uncovering root causes, they turn tension into cooperation.

This approach not only resolves conflict but also builds trust, professionalism, and stronger relationships. Resistance should not be seen as a barrier but as a signal—an opportunity to understand needs and perspectives more deeply. When handled with empathy and clarity, resistance becomes a pathway to growth, collaboration, and lasting success.

28/08/2025

Elmo Lewis’s AIDA Model is a classic marketing framework that describes the customer journey from brand awareness to purchase decision.

The process includes four stages: Attention (capture awareness), Interest (generate curiosity), Desire (create strong motivation), and Action (drive purchase). Each stage transforms customer awareness into emotions and eventually into buying behavior.

Applying AIDA enables businesses to craft clear messages, attract the right audience, and optimize sales performance in today’s competitive market.

27/08/2025

Presentation Skills that Make an Impact

Effective presentation isn’t just about speaking — it’s about making sure your message is clear, understood, and persuasive.

Be clear: deliver your ideas in a simple, structured way.
Ensure understanding: both sides need to interpret the message correctly.
Be persuasive: connect through logic and emotion so your audience accepts the idea.

Mastering these three elements will make your communication sharper, build trust, and help you stand out in both work and life.

25/08/2025

Novaliches Signature Program: TRAIN THE TRAINER

22/08/2025

Understanding Resistance to Change
Surprise! Sudden changes catch people off-guard, triggering negative reactions. Self-Doubt Fear of failing to adapt creates a mental barrier. Loss of Control Changes erode control, causing unease. Growing Uncertainty Unclear futures heighten anxiety. Disruption of Routines Broken habits cause discomfort. Loss of Face Struggling to adapt may lead to embarrassment. Increased Workload Extra effort feels overwhelming. Real Dangers Tangible risks like job loss spark resistance. History repeats itself Past failures fuel skepticism. Personal Disruption Impact on personal life adds stress.
Recognizing these reasons aids in easing transitions.

Address

490A Dien Bien Phu, P. 21, Q. Bình Thạnh
Ho Chi Minh City

Website

https://www.linkedin.com/company/novaliches-training-consulting/

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