All custom orders must be prepaid before any work will be started. Custom Orders: Payment is accepted through Venmo or Paypal and is due within 24 hours of being invoiced. If your invoice is not paid in full within the 24 hours of invoice being sent, your order will be cancelled. RTS items: Payment is accepted through Venmo or Paypal and is due within 24 hours of being invoiced. If your invoice is not paid in full within the 24 hours of invoice, your order will be cancelled. Shipping: Customer pays shipping charges, unless I have specifically listed the item as shipping included. Once I ship your item, I will provide you with the tracking number. Please understand that once I have placed it in USPS hands, I do not have control over that item, how often they update their information, or their timeframe for delivery. (At this time, I am only shipping within the Unites States.) If you have a problem with something that was ordered from me, I ask that you please contact me FIRST before leaving a bad review so that we can discuss options available.