06/02/2026
I was sitting across from a claims adjuster named Todd Briggs when he SLID MY SON'S DENIAL LETTER across the desk like it was a parking ticket.
My son Marcus is eight years old and has leukemia.
We'd been fighting the insurance company for six weeks to approve his bone marrow treatment. Six weeks while his counts dropped and his doctor called me every other day. I'm Diane, and I've worked ER for eleven years - I've watched people d*e over paperwork like this. I never thought I'd be on this side of the desk.
Todd said the procedure was "not yet medically necessary."
I asked him to say that again.
He did.
I took the letter. I thanked him. And I walked out to my car and sat there for a long time.
Then I started paying attention.
Todd Briggs had a LinkedIn. He'd worked for three different insurers in seven years. Each one had been sued for wrongful denial. His name wasn't in the lawsuits, but it kept showing up in internal documents that got leaked on a healthcare watchdog forum.
I found a woman named Patrice Odom in a Facebook group for parents fighting denials. Her daughter had the same diagnosis as Marcus. Same insurer. Same adjuster.
Her daughter di*d in February.
I called Patrice that night. She talked for two hours. She'd saved EVERYTHING - every email, every call log, every denial letter with Todd's signature on it.
A few days later, I connected her with a medical malpractice attorney named Greg Chu who I'd seen in our ER three times visiting clients.
Greg said what Patrice had was enough to open a case.
Then he told me there were four other families.
FIVE CHILDREN. Same adjuster. Same language in every denial letter. Same outcome for three of them.
My hands were shaking when I hung up.
I went back to that office two weeks later, but not alone.
Greg was next to me. A journalist from the state health desk was in the lobby. And Patrice was standing by the door when Todd walked in.
He stopped when he saw us.
Patrice looked at him and said, "I have every single letter you ever signed."
🔽