05/08/2024
My experience at Summer Palace was beyond disappointing. Not only was the food below standard, but the owner Charan Singh's behavior was unacceptable, as he took the mic and yelled at my guests and mishandled situations. There were overcharges made the night before the event and yet services paid for were not provided. Additionally, the bartenders failed to enforce age restrictions, only to complain later, the servers were unprofessional, bumping into guests, eating while serving and grabbing food without gloves. The unhygienic state of the kitchen is concerning, reflecting poorly on the venue's standards.
Not only that, Summer Palace claim of being 'all-inclusive' turned out to be a sham, as crucial services like DJ, photography, decoration, security, and bartenders were suddenly excluded at the last minute, despite previous assurances. This forced us to pay out of pocket for services we were led to believe were included. Their in house DJ, Amit Sac, failed to deliver on his reputation, playing outdated songs and mishandling key moments of the event. His exorbitant fee of $1500 was not justified by his lackluster performance (we were not allowed to use a different DJ because it was "all inclusive")
Aa a bride, I expected my big day to be filled with joy, but my experience at Summer Palace was nothing short of stressful. Despite clear instructions, decorations were not executed as requested, and the Photo Booth, a highlight for many, was disappointingly marked closed for a significant portion of the party. The lack of security measures is deeply concerning, as our gift box was tampered with during the event. This level of incompetence and disregard for the client's wishes is utterly unacceptable.
Thankfully, our own photographer and videographer provided a silver lining to an otherwise disastrous occasion. I cannot emphasize enough how deeply unsatisfied I am with the misleading practices and subpar service. Overall, a thoroughly unpleasant experience. I strongly advise against trusting this venue with such an important occasion.
Behind the scenes, the owner Charan singh and his wife employed manipulative tactics to secure our contract, including offering free food, sugar-coating deals, and promising discounts on future events. However, when it came time to formalize the agreement, he failed to provide a copy of the contract as promised. Despite our demands, we were met with excuses and delays, with the owner's wife suggesting we 'stop by any day' to collect it. This lack of transparency and accountability reflects poorly on the integrity of the establishment.
It is evident that Singh lacks integrity. Instead of addressing shortcomings within his own establishment, he chooses to denigrate competitors and fellow professionals in the industry. This speaks volumes about his character and the toxic environment he fosters. Potential clients should be wary of such underhanded tactics and seek out venues with a commitment to honesty and professionalism
