04/02/2026
It's been a while.
I'm a Application Support Engineer and technically I'm a SME III with over 15 years in this field.
The last few months, I've been working with AI in my flow. Working with AI is very scary but necessary.
To give you an idea, my "DUDE" mentality. Think....Big Lobowski style "The Dude" Jeff Bridges style replies is about the equivalent of what my responses are. Sometimes I miss correct terminology because I never finished college. I still manage and customers love my work and I close more cases than anyone on my team most months.
With AI, it helps me think of new angles in my investigations to take and if I have a gap in knowledge, I can usually ask the AI and it gives me it's opinion on what to do next. Sometimes, it gives me the answer I need and then I'm able to interpret.
This isn't a lazy way of getting answers. Before this, I usually would dig into documentation internally and externally in order to get where I need to be. Sometimes, as with most companies, there are gaps in documentation or the documentation was written by a non native English speaker so the phrasing is out of context and you need to find clarity into what is being described to you. Sometimes, you just want the AI to summarize the document and give you the TL;DR.
This has been a time saver for me, but at the same time, I'm working more difficult cases and the cases are taking longer.
I don't know if anyone else out there is in the similar boat or path. Anyone else using AI on their day to day during work? If so, how is it assisting?