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"When you are off duty as a concierge, you must go out and experience your city so you can genuinely recommend where to ...
10/12/2021

"When you are off duty as a concierge, you must go out and experience your city so you can genuinely recommend where to go and what to do for out-of-town guests," says Vanessa Torruellas, Guest Relations Manager and Chef Concierge at The Iroquois New York. "That is the fun part of being a concierge—your life is a continuous research project. There is always a new play, bar, or restaurant to discover. It is also important to create a strong network with restaurant managers and owners so you can continually [offer] unique experiences for your guests."

"We can make recommendations for activities that children will find interesting and fun, for restaurants for the younger...
10/12/2021

"We can make recommendations for activities that children will find interesting and fun, for restaurants for the younger palate, and even for babysitters so mom and dad can have a night out by themselves," says Diane Horton, Heritage Hotels and Resorts Regional Concierge.

"When you're booking, always let your hotel know if you're traveling for a special occasion like a birthday or anniversa...
10/12/2021

"When you're booking, always let your hotel know if you're traveling for a special occasion like a birthday or anniversary, because depending on the property, there might be special services they can offer," says Dylan Scott, a member of the guest services team at the Mirbeau Inn & Spa in Rhinebeck, New York. For example, if you're celebrating something like a honeymoon, you might end up with a bottle of champagne in your room!

"Over the last 17 years at Halekulani, I have learned to study people; there is meaning in how someone removes their sun...
10/12/2021

"Over the last 17 years at Halekulani, I have learned to study people; there is meaning in how someone removes their sunglasses and how they are placed on the counter, the style of an aloha shirt and even the restraint of their hand while applying perfume or cologne," says Frank Hernandez, Concierge at Halekulani in Honolulu. "It may sound cliché, but being able to listen with your heart is essential. This is what separates a true concierge from a travel agent or front desk clerk; we are trained to hear the intention within their expression."

Take Washington, D.C.'s cherry blossoms, for instance. "The best time to see the blossoms is early morning around sunris...
10/12/2021

Take Washington, D.C.'s cherry blossoms, for instance. "The best time to see the blossoms is early morning around sunrise," says Jeffrey Morgan, Chef Concierge at the Conrad Washington, D.C. "If you're a runner, take your morning run to the Tidal Basin or ride a scooter. Not only is the sunrise behind the blossoms absolutely incredible, it's also the least crowded time of day, so you can walk around relatively freely to take in the view."

"It does not matter what religious holiday a guest is celebrating, we will ensure that all tradition is upheld," says Wh...
10/12/2021

"It does not matter what religious holiday a guest is celebrating, we will ensure that all tradition is upheld," says White. "Once our concierge had a very high-profile guest who was celebrating Hanukkah and only shared this information at the last minute. Our concierge not only arranged for the Hanukkah candle to be delivered to their suite (a difficult thing in a predominantly Catholic country like Ireland!) but also organized for the guest to celebrate with a local Jewish family who are regulars at our hotel."

"We always recommend our guests explore flights to smaller, regional airports when they're booking travel," says Ernesto...
10/12/2021

"We always recommend our guests explore flights to smaller, regional airports when they're booking travel," says Ernesto Correa, concierge at the Courtyard by Marriott San Francisco Downtown (which will be called The Clancy when it completes a $30 million renovation in June).

"Being a concierge is the best job in the world; the list of what we can do to meet and exceed our guests' needs is endl...
10/12/2021

"Being a concierge is the best job in the world; the list of what we can do to meet and exceed our guests' needs is endless," says concierge Emma Brødreskift of the Britannia in Trondheim, Norway. "We always get an adrenaline rush out of the 'impossible' request and no task is too big. For instance, we recently helped a guest arrange for the iconic Norwegian brown cheese to be exclusively imported to Kuwait."

"Our concierge can secure the best restaurant reservation, or they can organize experiences that money cannot buy," says...
10/12/2021

"Our concierge can secure the best restaurant reservation, or they can organize experiences that money cannot buy," says Barry White, Chef Concierge at the InterContinental Dublin. "Recently, our concierge arranged to have [the city's] top luxury department store, Brown Thomas, to close privately so a famous guest could enjoy shopping in peace."

"In today's social media-driven age, more people are traveling to destinations in search for the perfect Instagram shot,...
10/12/2021

"In today's social media-driven age, more people are traveling to destinations in search for the perfect Instagram shot," says W Insider Ricardo Perez. "W Punta de Mita's bright, bold, and colorful decor makes for a picturesque backdrop. To help our guests find the best places to snap a photo, we've recently launched the program. We provide guests with an infographic map of the property marked with the most photo-worthy spots based on the overall aesthetic of their account. So far, the response has been awesome!"

Hospitality group Opal Collection offers a Road Trip Concierge program. "Now that today's travelers are opting to take i...
10/12/2021

Hospitality group Opal Collection offers a Road Trip Concierge program. "Now that today's travelers are opting to take it slow and enjoy the journey, rather than speed through a destination with fear of missing out on the next trip, we're proud to provide travelers with a valuable resource to help plan a Florida road trip," says Jenny Steffens, Opal Collection Concierge. "We'll help map out the best route to enjoy a romantic getaway in Clearwater Beach at the chic Opal Sands Resort, then jaunt down to Jupiter Beach Resort to catch a spring training game."

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