06/10/2026
Jamaica Customer Service Assoc β’ STARTING TOMORROW. TWO DAYS. TWO SECTORS. ONE BIG CONVERSATION ABOUT THE FUTURE OF SERVICE. π―π²
The NCSW Conference 2026 brings together an impressive lineup of leaders, innovators and customer experience professionals from across the public and private sectors for two powerful days of insight, strategy and action.
BEYOND EXTRAORDINARY: Service Excellence Leveraging AI, Empathy & Resilience
From senior government leaders and public-sector transformation specialists to CX executives, technology leaders and customer experience experts, this conference is designed to challenge how we think about service β and what extraordinary customer experience should look like next.
π’ DAY 1 β PRIVATE SECTOR
Hear from leaders including: Yanique Grant, Sacha Thompson, Christopher Reckord, SSP Stephanie Lindsay and Dr. Carey Wallace.
π‘ DAY 2 β PUBLIC SECTOR
Featuring Dr. Hon. Min. Andrew Wheatley, Dr. Lois Parkes, Mr. Damian Cox, Mrs. Kaymaureen Shim, Mr. Trevor Forrest, Mrs. Taniquea Callam and more.
Expect conversations around:
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Customer Experience & Service Excellence
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AI & Digital Transformation
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Empathy & Human-Centred Service
β
Resilience & Leadership
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Practical Ideas You Can Take Back to Your Organisation
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October 6β7, 2026
π» Virtual Conference
ποΈ FREE ADMISSION
Presented by the Jamaica Customer Service Association, with the Ministry of Finance and the Public Service as our main partner.
Swipe through the carousel to meet our speakers. β‘οΈ
Then SAVE this post and SHARE it with a leader, manager, HR professional, CX professional or public-sector colleague who needs to attend the NCSW 2026 Conference.
π Click the link to REGISTER Now:
https://events.ringcentral.com/events/jacsa-ncsw-conference-2026
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