03/05/2026
๐ค Speaker Announcement
We are honored to welcome ๐๐ก๐๐ซ๐ฅ๐๐ฌ ๐๐ข๐, Head of Business Insight at LEGOLAND Shanghai Resort, as a featured speaker at the upcoming forum.
๐ก Mr. Charles is a seasoned theme park and resort professional with over 13 years of experience across development, pre-opening, and operations. He has worked with three leading global brands โ Shanghai Disney Resort, Beijing Universal, and LEGOLANDยฎ Shanghai ไธๆตทไน้ซไนๅญๅบฆๅๅบ โ bringing a comprehensive understanding of large-scale resort environments.
His career spans key leadership roles across General Manager Office, Operations, Industrial Engineering, Finance, Business Analytics, and Marketing & Sales. With strong operational, analytical, and consulting capabilities, Mr. Charles focuses on park master planning, operational efficiency, guest journey design and optimization, as well as delivering both operational and commercial outcomes.
๐ At the summit, he will present on:
โ๐๐ง๐ก๐๐ง๐๐ข๐ง๐ ๐๐ฎ๐๐ฌ๐ญ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐ข๐ง ๐๐ก๐๐ฆ๐ ๐๐๐ซ๐ค๐ฌ: ๐๐๐ฒ ๐๐๐ญ๐ซ๐ข๐๐ฌ ๐๐ง๐ ๐๐ซ๐๐๐ญ๐ข๐๐๐ฅ ๐๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌโ
Drawing on his cross-functional experience, Mr. Charles will share how theme park operators can leverage key metrics and data-driven insights to better understand guest behavior, refine experience design, and improve overall performance in increasingly complex resort settings.
๐ What metrics truly define guest experience?
๐ฏ How can insights be translated into tangible improvements?
Join us to gain practical strategies from an industry expert shaping the future of theme park experiences.
